XMGlobal Solutions provides software products,
digital subscriptions, enterprise licensing,
SaaS solutions, and related technology services.
Due to the intangible nature of digital products
and online service delivery, all refund requests
are subject to verification, fraud prevention review,
and digital delivery validation procedures.
By purchasing from XMGlobal Solutions,
the customer acknowledges and agrees to the
refund conditions outlined in this policy.
Currency & Pricing:
Transactions may be processed in USD or INR,
depending on the customer location and payment method.
XMGlobal Solutions is not responsible for currency
conversion fluctuations, intermediary banking charges,
or additional fees imposed by payment providers.
Case-by-Case Review:
All refund requests are reviewed individually
in accordance with internal compliance,
fraud prevention measures, and delivery verification logs.
15-Day Refund Eligibility Window
Customers may request a refund within
15 calendar days
from the original purchase date,
provided that the digital product,
activation key, API credential,
subscription access, or software license
has not been accessed,
revealed, downloaded, activated,
or retrieved.
Once a license key, activation code,
API credential, download link,
or digital access token has been displayed,
copied, downloaded, or retrieved by the customer,
the order may become ineligible for refund review
due to successful digital fulfillment.
Digital License Delivery Policy
All software licenses and digital products
are securely delivered through encrypted systems
and authenticated customer access channels.
XMGlobal Solutions maintains access logs,
delivery timestamps, and security verification
records for fraud prevention and compliance purposes.
Delivery shall be considered completed when:
-
The activation or license key is displayed
within the customer dashboard.
-
The customer initiates a software or file download.
-
Access credentials, API tokens,
cloud login details, or digital assets
are revealed to the customer.
Eligible Refund Scenarios
-
The digital key, license,
or credential has not been accessed,
downloaded, or activated.
-
A verified duplicate payment
or accidental duplicate transaction occurred.
-
A verified billing error was identified.
-
Technical incompatibility was reported
prior to activation or delivery completion.
-
The purchased service or product
could not be delivered by XMGlobal Solutions.
Non-Refundable Products & Services
-
Products or licenses that have already
been accessed, activated, downloaded,
copied, or retrieved.
-
Technical issues caused by unsupported systems,
hosting environments, or third-party software.
-
Refund requests submitted after
the 15-day refund eligibility period.
-
Custom software development,
deployment services, implementation services,
consulting services, or training sessions
that have already commenced or been completed.
-
Subscription renewals and recurring billing charges
already processed unless otherwise required by law.
Cancellation & Subscription Management
One-Time Purchases:
Orders may only be canceled before
digital fulfillment or credential delivery occurs.
Recurring Subscriptions:
Customers may cancel subscriptions at any time
through the customer billing dashboard
or by contacting our support team.
Cancellation requests should be submitted
at least 48 hours
prior to the next billing cycle
to avoid automatic renewal charges.
Unauthorized Transactions
If you believe a transaction was processed
without your authorization,
you must notify XMGlobal Solutions immediately.
Unauthorized transaction claims are subject to
identity verification, payment authentication review,
fraud analysis, and compliance checks.
Refund Processing Timeline
Approved refunds are generally processed within
7–14 business days.
Refunds are issued only to the original
payment method used during the transaction.
Processing times may vary depending on
the customer’s bank, card issuer,
financial institution, or payment provider.
Applicable taxes, transaction fees,
and government levies may be non-refundable
where required under applicable laws or regulations.
Dispute Resolution:
Customers are encouraged to contact our support team
before initiating a payment dispute or chargeback.
Certain services may be temporarily restricted
while disputes are under review.
Anti-Fraud Notice:
XMGlobal Solutions reserves the right
to deny refund requests associated with abuse,
unauthorized redistribution, suspicious activity,
policy violations, or fraudulent transactions.
Contact & Grievance Support
Grievance Officer:
For compliance, billing disputes,
or legal concerns, customers may contact
our grievance team at info@xmglobalsolutions.in.
XMGlobal Solutions reserves the right
to modify, revise, or update this Refund Policy
at any time without prior notice.
Continued use of our products or services
following policy updates constitutes acceptance
of the revised terms.